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Welcome to KetoFitShop Customer Service. On this page you will find all the information you need about buying and returning in our webshop. Think, for example, of the process from return to shipment and from delivery times to complaints. Do you still have questions after reading the frequently asked questions below? Then contact customer email@example.com.
As mentioned above, you have 14 days to return your order. The withdrawal period expires 14 days after the day on which the item is in your possession. By this we mean when the package has been received by you or a third party designated by you. If you revoke the agreement, you will immediately receive all payments you have made up to that point, including shipping costs (with the exception of any additional costs resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us) and without delay. in any case no later than 14 days after we have received the cancellation notice. If you return only part of your order, the delivery costs will not be refunded. We will pay back with the same payment method that the transaction was originally used for, unless you have expressly agreed otherwise; in any case no costs will be charged for the reimbursement. We may wait with a refund until we have received the goods back, or until you have demonstrated that the goods have been returned, whichever is the earlier. After cancellation you must return or hand over the goods to us as quickly as possible and within 14 days. You are on time if the goods have been returned before the 14-day period has expired. The direct costs of returning the goods are for your own account. In addition, you are only liable for the depreciation of the goods, which is the result of the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods. In that case we may deduct this value reduction from the amount to be repaid.
This is not possible. Returns are always handled through a refund. This is to prevent confusion, for example, if the product that you would like to replace appears to be out of stock.
|Payment option||Costs||Short description|
|iDEAL||Free||Secure and easy online payment in your own internet payment environment.|
|Bank transfer||Free||You can easily pay for your purchases by bank transfer via Buckaroo. Please note: you will receive an e-mail from Buckaroo and no longer transfer directly to KetoFit.|
|AfterPay – one-time authorization||Free||You only have to state your account number and name.|
|AfterPay – digital giro collection form||Free||Receive now, pay in 14 days. You will receive a digital giro collection form by e-mail afterwards.|
|PayPal||Free||Pay securely and easily online via your own PayPal account.|
|Credit Card||Free||We accept MasterCard and Visa.|
Note: AfterPay takes care of these payments for KetoFit, so make no transfer money to us!
You can easily pay for your purchases via bank transfer (BankTransfer). If you choose this payment method, you will receive all information from Buckaroo by e-mail to be able to make the payment.
Note: the order will only be shipped after your payment has been processed. If you choose this payment method, the delivery time will be longer than usual.
Secure online payment: Online payment details such as iDEAL or Credit Card are directly transferred to the Ogone payment platform via a secure Secure Socket Layer connection (SSL). SSL is the most widely used security protocol on the Internet and is used to encrypt data that is exchanged between a consumer and a server. SSL is a way of encoding data that makes it impossible for third parties to read messages. All browsers support SSL and therefore indicate when this security is in effect. It sets a worldwide standard for secure payment via the internet.
Privacy: The personal information that we request from you will only be used to process your order as efficiently as possible. We respect and guarantee your privacy. Personal data will not be provided to third parties under any circumstances.
It can sometimes happen that something does not go entirely as planned or desired. We advise you to make your complaints known to us by contacting our customer service. This is possible by sending an e-mail to customer firstname.lastname@example.org. Try to be as complete as possible in the information that you provide to us. This way we can best help you with a solution. We aim to respond to your message within 24 hours and give a substantive response within 14 days.
Are you not satisfied with the handling of your complaint? Then you can submit it to the disputes committee.
2509 LP in The Hague
You can also submit your complaint to the Disputes Committee via the European ODR Platform https://ec.europa.eu/consumers/odr/.
Do you still have questions after reading the points above? Then contact our customer service. This can be done by e-mail via customer email@example.com
Email: customer firstname.lastname@example.org