Due to the large crowds at parcel deliverers, there may be a small delay in the delivery of parcels

RETURN

Returns

WHEN CAN I RETURN AN ORDER?
  • You have the right to withdraw from the contract within 14 days, without giving a reason, and to return your item. Within this period you can view, review and / or fit the item as you do in the store, unless stated otherwise.
  • When the article is complete and in the case of nutrition (supplements) unopened. This in connection with health protection and / or hygiene after breaking the seal after delivery.
  • When a seal of the product is unaffected.
  • If the product has a warranty period and it has gone defective within this period.
CAN I RETURN MY ORDER?

As mentioned above, you have 14 days to return your order. The withdrawal period expires 14 days after the day on which the item is in your possession. By this we mean when the package has been received by you or a third party designated by you. If you revoke the agreement, you will immediately receive all payments you have made up to that point, including shipping costs (with the exception of any additional costs resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us) and without delay. in any case no later than 14 days after we have received the cancellation notice. If you return only part of your order, the delivery costs will not be refunded. We will pay back with the same payment method that the transaction was originally used for, unless you have expressly agreed otherwise; in any case no costs will be charged for the reimbursement. We may wait with a refund until we have received the goods back, or until you have demonstrated that the goods have been returned, whichever is the earlier. After cancellation you must return or hand over the goods to us as quickly as possible and within 14 days. You are on time if the goods have been returned before the 14-day period has expired. The direct costs of returning the goods are for your own account. In addition, you are only liable for the depreciation of the goods, which is the result of the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods. In that case we may deduct this value reduction from the amount to be repaid. 

WHAT IS THE GUARANTEE PERIOD?
As a consumer, you are entitled to the statutory provisions on guarantee on every purchase. The legal guarantee means that the product is or must do what you can reasonably expect from it. You also have a two-year manufacturer's warranty on fitness equipment, blenders / electronics. This factory warranty does not affect the earlier legal warranty.
CAN I RETURN ALL PRODUCTS?
There are some exceptions. The products below are not eligible for returns. 
  • Credits, such as shop credit, cannot be exchanged for money.
  • Products that can spoil within the cooling-off period cannot be returned.
  • Fresh produce cannot be returned. This is due to a limited expiration date.
HOW DOES RETURNS WORK?
We would like to ask you to contact us in advance regarding your return. This way we can take this into account and we know what we can expect. In addition, we may ask you for a photo with a larger purchase, so that we know in which condition the product will return.
To return or cancel your package, you use the cancellation form. Fill this in completely and add it to your return shipment. Make sure that it is sent to us within 14 days of receipt. The return address can be found on the withdrawal form. We recommend that you always send your package insured, so that you can recover any damage during transport from the courier. Because we work with an external partner for our returns, it takes about 10-15 working days for this return to be processed and the money back to your account. 
DO I ALWAYS PAY THIS SHIPPING COST?
There are a few cases where we take over the shipping costs. These are settled with the refund of your payment. You must provide a copy of the receipt for this. The situations to which this applies:
  • You have received the wrong product.
  • The product was delivered broken.
  • The product is over the expiration date upon delivery.
CAN I ALSO EXCHANGE PRODUCTS?

This is not possible. Returns are always handled through a refund. This is to prevent confusion, for example, if the product that you would like to replace appears to be out of stock.  


Contact

HOW CAN I CONTACT YOU?

Do you still have questions after reading the points above? Then contact our customer service. This can be done by e-mail via customer service@ketofitshop.com

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