Due to the large crowds at parcel deliverers, there may be a small delay in the delivery of parcels

SHIPPING AND DELIVERY

Shipping and delivery

HOW FAST CAN I EXPECT MY PACKAGE?
Did you order your package before 21:00 on a working day? Then it will be delivered the next working day within the Netherlands, Belgium and most of Germany! Of course it may happen that your package is slightly delayed due to circumstances. We are also dependent on third parties, such as the parcel deliverer. We ask for your understanding. Does it really take much longer? Please contact our customer service.

Our delivery times when ordered on business days before 21:00 (CEST): 
 The Netherlands  1 Business Days
 Belgium  1 Business Days
 Germany  1-2 Business Days
 Luxembourg  3-5 Business Days
 Austria  3-5 Business Days
 France  3-5 Business Days
 Spain  3-5 Business Days
 Italy  3-5 Business Days 
 UK (until 31/12)    3-5 Business Days  
 Denmark  3-5 Business Days
 Sweden  3-5 Business Days
 Switzerland  3-5 Business Days
 Norway  3-5 Business Days
 Finland  3-5 Business Days
 Poland  3-5 Business Days
 Czech Republic  3-5 Business Days
 Hungary  3-5 Business Days
 Slovenia  3-5 Business Days
 Bulgaria  3-5 Business Days
 Estonia  3-5 Business Days
 Lithuania  3-5 Business Days
 Romania   3-5 Business Days
 Other EU   3-5 Business Days

Shipping to islands may take longer due to boat transportation.

WHAT ARE THE SHIPPING COSTS?
The shipping costs for a standard package are € 6,95 for the Netherlands, Belgium and Germany. For packages heavier than 5 kg you pay € 9,95. We also deliver to the rest of Europe. Standard shipping costs are € 9,95 and € 14,95 for orders over 5 kg. 
DO I HAVE FREE SHIPPING COSTS WITH A CERTAIN AMOUNT?
Yeah we do! Is your total order value over € 80 and is the delivery address in the Netherlands, Belgium or Germany? Then you qualify for free shipping. Are you located in other European countries? Than you'll get free shipping with spending over € 120.
WILL I ALSO RECEIVE A TRACK & TRACE?
The moment your package is transferred to the courier, you will receive an email with a Track & Trace code. The courier can change per order, because it is always checked which is best for your situation!


Contact

HOW CAN I CONTACT YOU?

Do you still have questions after reading the points above? Then contact our customer service. This can be done by e-mail via customer service@ketofitshop.com

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